Below is a list of our ‘Frequently Asked Questions’ and should answer most of the questions you have on our dog walking, petting and pet taxi services.
Can I meet with you in advance?
Yes, we require an initial meeting and there is no extra cost for a 30-45 minute face-to-face introduction where paperwork can be sorted, animals can be introduced, and animal supplies located. Please make sure you have an extra set of house-keys and your veterinary information on-hand during the initial consultation.
What type of pets do you have experience working with?
Dogs, cats, fish, small birds, rodents and ferrets but I’m very open to working with new types of animals. Please contact us if you have a special request.
Do you exclude any specific breeds from your services, such as pit bull or pit bull mixes?
No, Walk it Down Frederick caters to all breeds. We especially love our Pit Bull friends!
What does the ‘preferred customer status’ include and how does being gold, silver or bronze change it?
If you are a customer using the pre-paid punch card system you are automatically have ‘preferred customer status.’ The color will depend on what punch-card you’ve purchased (5, 10 or 20 walks or check-ins). If you are gold status you have the highest priority in terms of last minute and advanced scheduling. If multiple customers need pet sitting and there are limited slots available (this often happens during the summer months, or around the holidays) then the customer with the highest priority status will receive the available slot. This benefits people who often experience last-minute business travel, enjoy spontaneous weekend vacations, or have unpredictable work schedules that requires them to be out of the house longer than anticipated (i.e. police officer, doctors, salespeople, etc.)
Do you offer any discounts?
Yes, Walk it Down Frederick offers a 10% active duty military and veteran discount. We also offer time sensitive coupons on our Facebook and Twitter pages so be sure to follow us and maybe receive a discount!
Do you have any pets?
Yes, I do! I have a spayed female pit mix who is approximately a year and a half old and weighs 36 pounds. She’s adorable, small, energetic, loving and bays like a hound dog. I found her while filing business paperwork in downtown Baltimore one day in October 2011. She was terribly skinny, smelled awful, and her first bowel movement consisted of wrappers she had likely rummaged from near-by trashcans. Now she’s happy, healthy, and gets along well with dogs, adults, and especially small children. Her name is Cinna and you’ve probably seen her around town and at the Frederick City Dog Park.
How much time do you spend with a pet per visit?
It depends on the service you choose, but the absolute minimum amount of time we spend with an animal is 15 minutes.
What is your policy on multiple pets?
As animal lovers, we identify with the desire to have more than one adorable pet in your household. We’re comfortable taking care of up to six animals during and in-home or overnight visit, but we limit the number of dogs to three during one walking session.
What type of plan do you have in place in case of medical or natural emergencies?
All customers are required to furnish us with a list with all veterinarian contact information prior to establishing a contract.
What do you do if there is an emergency that prevents you from reaching my pet?
I have a list of trusted pet care associates whom have access to client’s information and keys who are available for last minute emergencies. I will notify you, and then notify them in order to get your pet the care it needs.
What is your payment policy? Do you require payment up front or a deposit?
For punch card customers payment is due up front at the beginning of the month (or a specified 30 day period). We’re currently in the process of setting up an online payment system so you can view and pay your bill online. Until then cash, checks, or PayPal are accepted forms of payment. For non-punch card customers, half of the invoiced amount is due before the service is rendered, and the rest is due after service has been completed. Pre-payments are always preferred!
What do you need from me before we enter into an agreement?
A brief rundown of your pet’s history and routine. We’ll also need to know the location of the food, leashes, cages, bowls and anything else required for the day-to-day care of your pet.
Why should I hire a pet sitter instead of just boarding my pet while I’m away?
Your pet can stay at home in a safe and familiar environment, avoid travel-related trauma and the potential exposure to disease or aggressive animals, as well as allowing him or her to maintain their regular medical care with a consistent individual.
Why should I hire a pet sitter instead of just letting a neighbor or friend watch my pet while I’m away?
When you hire a professional pet sitter, you’re hiring someone whose business depends on their service reputation and your individual satisfaction. Even if a professional pet sitter “doesn’t feel like walking the dog,” we *will* because it’s our job. Even if they have the best of intentions, neighbors or friends sometimes aren’t up to the task of watching your beloved pet and they let things slide. We take pride in our work and you can trust in our reliability.
How many dogs do you usually walk in a group?
The maximum amount of dogs per group walk is three in order to maintain a high quality of service.